Refund policy

MONAYS SHOP — OFFICIAL REFUND, RETURN, EXCHANGE & CANCELLATION POLICY

ALL SALES ARE FINAL — NO RETURNS OR REFUNDS. EXCHANGES MAY BE PERMITTED UNDER THE CONDITIONS BELOW. EXCEPTIONS APPLY WHERE REQUIRED BY LAW.

 

1. FINAL SALE POLICY

ALL PURCHASES MADE THROUGH MONAYS SHOP ARE CONSIDERED FINAL SALE.

By completing a purchase, customers acknowledge the refund, return, exchange, and cancellation terms disclosed before checkout.

Monays Shop does not offer discretionary returns or refunds for:

  • Incorrect size, color, or style selected by the customer
  • Change of mind or personal preference
  • Fit, sizing, or dissatisfaction unrelated to a product defect or misrepresentation
  • Sale, promotional, discounted, or clearance merchandise
  • Seasonal, limited-edition, or exclusive merchandise
  • Custom, personalized, or made-to-order merchandise

Customers are responsible for reviewing product descriptions, sizing charts, colors, quantities, and order details before completing their purchase.

Exchanges may be considered under Section 2. Approval is not guaranteed.

This policy applies to online and in-store purchases, subject to applicable law.

2. EXCHANGE POLICY

MONAYS SHOP MAY AUTHORIZE EXCHANGES WITHIN 10 DAYS OF DELIVERY OR IN-STORE PURCHASE, SUBJECT TO APPROVAL.

Customers wishing to request an exchange must contact Monays Shop within 10 calendar days of receiving their merchandise or making an in-store purchase.

To qualify for a discretionary exchange:

  • Merchandise must be unworn, unused, unwashed, and in its original condition.
  • All original tags must remain attached.
  • Original packaging must be included and remain intact.
  • Proof of purchase or a valid order number must be provided.
  • Merchandise must be free from stains, odors, damage, alterations, or signs of wear.
  • The requested replacement must be available in inventory.
  • The exchange must receive written approval from Monays Shop before merchandise is returned.

EXCHANGES ARE NOT GUARANTEED AND ARE SUBJECT TO PRODUCT AVAILABILITY AND FINAL APPROVAL.

Monays Shop reserves the right to decline discretionary exchanges that do not meet these conditions.

Additional exchange conditions:

  • Customers are responsible for return shipping costs associated with voluntary exchanges unless otherwise agreed in writing.
  • Customers may be responsible for shipping charges associated with sending replacement merchandise.
  • If the replacement item costs more, the customer must pay the difference before shipment.
  • If the replacement item costs less, any difference may be issued as store credit where agreed and permitted by law.
  • Original shipping charges are nonrefundable for discretionary exchanges.
  • An approved exchange does not automatically create eligibility for a subsequent exchange.
  • Merchandise returned without prior authorization may be refused.

FINAL-SALE EXCHANGE EXCLUSIONS

Unless otherwise approved in writing or required by law, discretionary exchanges are unavailable for:

  • Clearance or specifically designated nonexchangeable merchandise
  • Customized or personalized merchandise
  • Worn, washed, altered, or damaged merchandise
  • Items missing original tags or required packaging
  • Merchandise returned outside the authorized exchange period

Nothing in this section limits statutory remedies for defective, incorrect, or misrepresented merchandise.

3. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

CUSTOMERS SHOULD CONTACT MONAYS SHOP PROMPTLY UPON DISCOVERING AN ISSUE WITH THEIR ORDER.

If an item arrives damaged, defective, or materially different from what was ordered, customers should contact:

monayshandcraftereddesigns@gmail.com

Please provide:

  • Order number and proof of purchase
  • Description of the issue
  • Clear photographs of the item and packaging, when available

Monays Shop will review the information provided and determine an appropriate resolution consistent with applicable law.

Where appropriate, resolutions may include an exchange, replacement, repair, refund, or another mutually agreed remedy.

Monays Shop may request additional information or return of the affected merchandise when reasonably necessary.

The 10-day discretionary exchange period does not restrict any longer period or remedy required by applicable consumer protection or warranty law.

4. ORDER CHANGES & CANCELLATIONS

REQUESTS FOR ORDER CHANGES OR CANCELLATIONS MUST BE SUBMITTED WITHIN 24 HOURS OF PURCHASE.

Customers requesting changes to size, color, style, quantity, or other order details must contact Monays Shop by email.

Submitting a request does not guarantee approval.

Once an order has entered processing, production, preparation, or shipment, Monays Shop may decline discretionary modifications or cancellations.

Approved voluntary cancellations may be issued as store credit, at Monays Shop’s discretion, where permitted by law and consistent with the terms disclosed at purchase.

After 24 hours, discretionary cancellation requests will generally not be accepted.

These limitations do not override cancellation or refund rights established by applicable law.

5. STORE CREDIT & DISCRETIONARY EXCEPTIONS

MONAYS SHOP IS UNDER NO OBLIGATION TO APPROVE DISCRETIONARY REFUNDS, RETURNS, OR STORE CREDIT FOR FINAL-SALE MERCHANDISE.

Exchanges are available only when approved under Section 2 or otherwise required by applicable law.

In exceptional circumstances, Monays Shop may voluntarily authorize an exchange or store credit on a case-by-case basis.

Any voluntary exception:

  • Must be approved in writing by Monays Shop
  • Does not establish a precedent for future purchases
  • Does not constitute a permanent modification of this policy
  • Does not eliminate any remedy required by law

Where a refund is legally required, Monays Shop will provide the required remedy rather than automatically substituting store credit.

6. EXCHANGE SHIPPING & AUTHORIZATION

CUSTOMERS MUST NOT SEND UNAUTHORIZED RETURNS OR EXCHANGES.

Before mailing merchandise for an approved exchange, customers must receive written authorization and shipping instructions.

Monays Shop will provide the applicable return address after approving the exchange.

For discretionary exchanges, customers are responsible for applicable shipping charges unless otherwise agreed in writing.

MONAYS SHOP DOES NOT AUTOMATICALLY PROVIDE PREPAID SHIPPING LABELS FOR VOLUNTARY EXCHANGES.

For defective, incorrect, or otherwise legally protected merchandise, shipping responsibilities and remedies will be determined according to applicable law.

Monays Shop is not responsible for unauthorized returns or packages sent to an incorrect address, except where responsibility is imposed by applicable law.

7. EUROPEAN UNION CONSUMER RIGHTS

EUROPEAN UNION CUSTOMERS RETAIN ALL MANDATORY CONSUMER RIGHTS PROVIDED UNDER APPLICABLE LAW.

Where applicable, eligible consumers may withdraw from a distance purchase within 14 days of receiving merchandise without providing a reason.

Certain statutory exceptions may apply, including qualifying personalized or custom-made products.

Where legally required, refunds will be issued using the original payment method and within the applicable statutory period.

The Monays Shop final-sale and exchange policies do not override mandatory withdrawal rights, statutory guarantees, or other applicable consumer protections.

8. POLICY ENFORCEMENT & APPLICABLE LAW

MONAYS SHOP RESERVES THE RIGHT TO ENFORCE ITS DISCLOSED FINAL-SALE AND EXCHANGE POLICIES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

The terms applicable to an order are generally those disclosed and applicable at the time of purchase, subject to mandatory legal requirements.

Monays Shop may modify this policy prospectively without retroactively eliminating contractual or statutory rights associated with existing purchases.

If any provision is determined to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Nothing in this policy is intended to waive, restrict, or exclude rights that cannot legally be waived.

9. CUSTOMER SERVICE & CONTACT INFORMATION

For questions regarding purchases, merchandise, exchanges, or this policy, please contact:

MONAYS SHOP

Email: monayshandcraftereddesigns@gmail.com

We appreciate your understanding and support of our small business.


IMPORTANT CUSTOMER NOTICE

ALL SALES ARE FINAL. NO RETURNS OR REFUNDS FOR NON-DEFECTIVE MERCHANDISE.

EXCHANGES MAY BE REQUESTED WITHIN 10 DAYS OF DELIVERY OR IN-STORE PURCHASE, SUBJECT TO ELIGIBILITY, INVENTORY AVAILABILITY, AND WRITTEN APPROVAL.

BY COMPLETING A PURCHASE, CUSTOMERS ACKNOWLEDGE THE FINAL-SALE AND EXCHANGE TERMS DISCLOSED BEFORE PURCHASE, SUBJECT TO ALL APPLICABLE CONSUMER PROTECTION LAWS.